Return and Refund Policy
At our e-commerce dropshipping store, we strive to provide our customers with a seamless shopping experience. We understand that sometimes, despite our best efforts, a return or refund may be necessary. This Return and Refund Policy outlines the guidelines and procedures for returning and refunding products purchased from our store.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving the product. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Please note that certain products, such as personalized or perishable items, may not be eligible for return.
To initiate a return, please contact our customer support team with your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and shipping address.
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process a refund to your original payment method within 7 business days. Please note that the refund amount may be subject to deductions for shipping and handling fees.
If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will require photo evidence of the defect or damage to assess the situation and provide you with the appropriate solution.
If a refund is approved for a defective or damaged product, we will process the refund to your original payment method within 7 business days. In some cases, we may offer a replacement product instead of a refund, depending on the availability of the item.
Unfortunately, we do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Some items are non-returnable and non-refundable. These include but are not limited to:
- Personalized or customized items
- Perishable goods
- Intimate or sanitary products
- Gift cards
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing our e-commerce dropshipping store. We appreciate your business and look forward to serving you again in the future.